This is a draft Rik put together to show Levi what a modern patient-transportation operation can look like online. Insurance, patient portal, live GPS, SMS confirmations — all the pieces, in one place, built around the people who actually use them.
Your dispatcher shouldn't have to call Medicaid at 7am to confirm a ride is covered. Eligibility, pre-auth, and claim status all live in one dashboard, updated in real time from the payer's API.
When a new trip comes in, the portal pre-checks coverage, flags anything that needs a manual override, and queues the denial-appeal docs automatically.
| Patient | Payer | Trip | Status |
|---|---|---|---|
| R. Johnson | TennCare UHC | Dialysis · 10:15 | Eligible |
| E. Mbeki | BlueCare | Oncology · 11:00 | Eligible |
| M. Santos | Amerigroup | PT · 13:30 | Auth · 4m |
| D. Hale | TennCare UHC | Dialysis · 14:00 | Eligible |
| W. Chen | Humana | Cardio · 15:45 | Paid |
The people using this are mostly not app people. So the portal has one screen — their next ride, who's driving it, and how long until it's here. That's the whole product.
Booking, rescheduling, and rating trips are all there, but tucked behind a single tap. Large type. High contrast. No login-every-time. Voice entry if they want it.
Every vehicle reports location, status, and passenger count every 8 seconds. Dispatch sees the whole fleet on one map; facilities see only the trips they booked; families see only the ride they're waiting for.
The same feed drives ETAs everywhere — patient portal, facility dashboard, dispatch screen — so nobody is guessing.
No app to install. No password to forget. Just a phone number your patients already know how to use. Texts for pickup, driver-on-arrival, confirmation codes, and a live agent escalation if they need real help.
Every ride has a 4-digit verification code the patient reads to the driver so nobody ends up in the wrong van. Built for elderly patients, dialysis regulars, and the families who check on them.
None of this is live yet. It's a draft, built in an afternoon, to give you a concrete picture of where we could take Impact. The actual build would take a few weeks, and we'd pick the pieces that make the most sense for where you are right now. Call or email when you've had a chance to poke around — or just text me.